PKG | Pet King Global

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GDPR Compliance

Pet King Global (“PKG”), including its brand Groove, is committed to protecting your privacy and ensuring that your personal data is processed in compliance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use and protect your personal data in accordance with GDPR guidelines.

1. Data Controller
Pet King Global is the data controller for the personal information we collect. If you have any questions or concerns about how your data is handled, please contact us at info@petkinglobal.com.

2. Personal Data We Collect
We may collect and process the following types of personal data:

  • Personal identification information (such as your name, email address, phone number).
  • Shipping and billing addresses.
  • Order history.
  • Communication preferences
    We may also collect non-personal information such as device information, browser type, IP address, and website usage data.

3. Purpose of Data Processing
We process your personal data for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you about your orders, including updates and returns.
  • To respond to customer service inquiries and support requests.
  • To send marketing communications, such as promotions and special offers (with your consent).
  • To improve the functionality and performance of our website.

4. Legal Basis for Processing
Under the GDPR, we rely on the following legal bases for processing your personal data:

  • Contractual necessity: Processing is required to fulfill a contract (e.g., order processing).
  • Consent: For marketing communications and other uses where explicit consent is required.
  • Legitimate interests: To improve our products and services and provide customer support.
  • Compliance with legal obligations: To comply with legal requirements, such as tax and accounting obligations.

5. Your Rights Under GDPR
As a data subject, you have the following rights:

  • Right to access: You have the right to request access to the personal data we hold about you.
  • Right to rectification: You can request the correction of inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”): You can request that we delete your personal data under certain circumstances.
  • Right to restrict processing: You can request the restriction of processing of your personal data under certain conditions.
  • Right to data portability: You can request that we provide your personal data in a structured, commonly used format.
  • Right to object: You can object to the processing of your personal data, particularly in relation to direct marketing.

To exercise any of these rights, please contact us at info@petkinglobal.com.

6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymize it.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. However, no system can be entirely secure, and we cannot guarantee the absolute security of your data.

8. Third-Party Data Sharing
We do not sell or rent your personal data to third parties. However, we may share your data with trusted third-party service providers who assist us in fulfilling orders, processing payments and conducting marketing activities. These third parties are required to process your data in compliance with applicable data protection laws and ensure your privacy is respected.

9. International Transfers
If we transfer your personal data outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your privacy rights in accordance with GDPR.

10. Consent to Marketing Communications
If you have provided us with consent to send you marketing communications, you have the right to withdraw your consent at any time. To unsubscribe from our communications, simply click the “unsubscribe” link in any of our marketing emails or contact us at info@petkinglobal.com.

11. Complaints
If you believe that we are processing your personal data in an unlawful manner, you have the right to lodge a complaint with the supervisory authority in your jurisdiction. In the EU, you can contact your local data protection authority for more information.

12. Updates to This GDPR Compliance Statement
We may update this GDPR Compliance Statement from time to time to reflect changes in our data processing practices or legal obligations. Any updates will be posted on this page, and the date of the latest revision will be updated accordingly.

For any questions or concerns about your personal data or this GDPR compliance policy, please contact us at info@petkinglobal.com.

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