Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of the website and services provided by Pet King Global (“PKG”), including its brand Groove. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any of the terms outlined, please refrain from using our website.
1. Acceptance of Terms
By accessing and using this website, you acknowledge that you have read, understood and agree to comply with these Terms and all applicable laws and regulations.
2. Use of Website
You agree to use the website for lawful purposes only and not to engage in any conduct that may harm, disrupt or impair the website’s operation or the experience of other users. You are responsible for maintaining the confidentiality of your account details (if applicable) and for all activities under your account.
3. Product Information
PKG strives to provide accurate information regarding the products we offer, including descriptions, images prices, and availability. However, we do not warrant that the information is completely accurate or error-free. Prices and availability may change without notice.
4. Orders and Payment
By placing an order on our website, you are making an offer to purchase products subject to these Terms. All orders are subject to acceptance by PKG and we reserve the right to refuse or cancel orders at our discretion. Payments are processed securely through the payment gateway and the user is responsible for ensuring the accuracy of the payment details.
5. Shipping and Delivery
Once your order has been processed and confirmed, PKG will arrange for delivery in accordance with the shipping terms provided during checkout. Delivery times are estimates and may vary depending on factors such as location, product availability and other external circumstances.
6. Returns and Refunds
PKG strives to ensure customer satisfaction. If you are unsatisfied with your order, please review our Return and Refund Policy for instructions on how to request a return or exchange. Any refunds are issued at PKG’s discretion and may be subject to additional processing fees.
7. Privacy and Data Protection
Your use of the website is governed by our Privacy Policy and Cookie Policy, which detail how we collect, use and protect your personal information. By using the website, you consent to the data practices outlined in these policies.
8. Intellectual Property
All content on the website, including text, graphics, logos, images and software, is the property of PKG and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use any content from the website without our express permission.
9. Limitation of Liability
To the maximum extent permitted by law, PKG shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or the products purchased. This includes, but is not limited to, errors or omissions on the website, delays or issues with delivery.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which PKG operates. Any legal action or proceeding related to these Terms will be brought exclusively in the competent courts of that jurisdiction.
11. Changes to Terms and Conditions
PKG reserves the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page with an updated revision date. It is your responsibility to review these Terms periodically for any updates.
12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@petkinglobal.com.